Legal Information
General Terms and Conditions of Sale
1. INTRODUCTION
1.1. The offer and sale of products via the website of Maurizio Abbigliamento Srl, accessible at the URLs mauriziocollection.com, mauriziocollectionstore.com, mauriziocollectionstore.it, mauriziocollection.it as well as any further domains, subdomains or addresses attributable to the same online store (hereinafter, the “Site”), are governed by these General Terms and Conditions of Sale (hereinafter, the “Terms”).
1.2. These Terms exclusively regulate the online sale of products offered directly by the Seller on the Site. They do not govern the sale of products, the supply of services, or the publication of content by third parties, even if such third parties are accessible from the Site via links, banners, applications, integrations, or other connections. The Seller assumes no responsibility for products, services, content, or activities of third parties not directly attributable to its own organization, without prejudice to what is mandatorily provided by law.
1.3. The Terms must be read in conjunction with the Privacy Policy, the Cookie Policy, the information pages on shipping, delivery, returns and refunds, as well as any specific conditions communicated on product pages, promotional pages, at checkout, or in communications sent to the Customer prior to the conclusion of the contract. In the event of a conflict, the specific conditions shall prevail limited to the aspects specifically regulated, provided that they were made known to the Customer before the order was placed.
1.4. The applicable Terms are those published on the Site on the date the order is placed by the Customer. The Customer is invited to save or print them before completing the purchase procedure.
2. COMMERCIAL POLICY
2.1. The products offered on the Site (hereinafter, the “Products”) are sold by Maurizio Abbigliamento Srl, with registered office in Via Gandolfi n. 6, Valsamoggia, Loc. Bazzano (BO) – Italy, Tax ID/VAT No. 02885711206, REA: BO – 475051 (hereinafter, the “Seller”).
2.2. For the purposes of these Terms, “Customer” means the User who places an order via the Site; “Consumer” means the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out; “Professional” means the person acting in the exercise of their entrepreneurial, commercial, craft or professional activity.
2.3. The Site is intended for retail sale to final Consumers. The Seller reserves the right not to accept orders from persons who do not hold the status of final Consumers, orders that are manifestly anomalous in quantity, value or frequency, orders intended for the resale of Products, orders made via unauthorized automated tools, or in any case orders that do not comply with these Terms.
2.4. The issuance of an invoice or other tax document does not, in itself, change the status of the Customer for the purposes of these Terms, unless it is expressly and unequivocally clear that the purchase was made for professional or entrepreneurial purposes and was accepted by the Seller as a non-consumer sale.
2.5. The Seller may limit purchase quantities, refuse or cancel multiple orders relating to the same Product, even if placed with different accounts, e-mail addresses, billing or shipping data, when such orders appear intended for resale, the circumvention of promotional limits, or uses inconsistent with normal consumption needs.
2.6. The Site is not configured as an online marketplace pursuant to Articles 45(1)(q-ter) and 49-bis of the Consumer Code, as the Products are offered and sold directly by the Seller and the Site does not allow third-party professionals or consumers to conclude distance contracts with Customers via the Site.
2.7. These Terms are drawn up in Italian. Any translations made available on the Site are provided for convenience, and in the event of an interpretative discrepancy, the Italian text shall prevail, unless otherwise provided by mandatory provisions applicable to the Consumer.
3. CUSTOMER REQUIREMENTS
3.1. To place orders on the Site, the Customer declares to:
a) be of legal age;
b) possess the capacity to act and enter into legally binding contracts;
c) provide truthful, complete and up-to-date data;
d) possess a valid and active e-mail address;
e) act as a final Consumer.
3.2. Purchasing may take place, depending on the Site configuration, with or without the creation of an account. The creation of an account is governed by the relevant technical conditions and allows the Customer to access additional features, such as order history, saved addresses, faster checkout or return management, without prejudice to the rights recognized to the Consumer by law.
3.3. The Customer is responsible for the accuracy of the data entered at checkout, including delivery address, contact details, recipient name, any tax code or data required for tax purposes, and information useful for delivery. Any costs or delays resulting from incorrect or incomplete data may be charged to the Customer to the extent permitted by law.
3.4. The Customer undertakes not to use the Site for illicit, fraudulent, abusive purposes or purposes otherwise incompatible with these Terms, including checkout manipulation, unauthorized use of discount codes, attempts to circumvent anti-fraud systems, or orders via bots or unauthorized automated tools.
4. PRODUCTS
4.1. The Products that can be purchased on the Site are the items present in the electronic catalog published on the Site and viewed by the Customer at the time of placing the order, within the limits of actual availability.
4.2. Some Products may be indicated on the Site as available in “Backorder”, “Pre-Order”, “made-to-order”, “incoming” mode or using other equivalent wording. Such Products are not immediately available in the Seller’s warehouse at the time the order is placed, but may be ordered by the Customer according to the conditions and times indicated on the relevant product page. Before placing the order, the Customer is informed that the Product is not immediately available and of the relative indicative or maximum preparation and shipping time. For the purposes of these Terms, “Backorder” refers to the status of an item temporarily unavailable, currently being restocked or newly produced; “Pre-Order” refers to the status of an item not yet available in the catalog, which can be reserved and will be available soon.
4.3. Each Product is described on its information page, which indicates the essential characteristics, price, available variants, sizes, colors, composition, any care, washing or maintenance instructions, and any further information relevant to the purchase, to the extent that such information is available to the Seller.
4.4. Photographs, images, colors, textures, measurements and graphic representations of the Products are for illustrative purposes and may differ slightly from the actual Product due to the settings of the device, browser, or screen used by the User, shooting conditions, or technical limitations of digital representation. The Consumer's rights regarding the conformity of the goods remain unaffected.
4.5. The fashion sector may include natural materials, leathers, craftsmanship, dyes, treatments, washes, fading, used, distressed, vintage, irregular or intentionally non-uniform effects. Such characteristics do not constitute a lack of conformity when they are intrinsic to the nature of the Product, derive from the declared material or treatment, or are described on the product page.
4.6. The Customer is required to consult the Product description, size guide, fit or sizing information, care instructions, and any warnings published on the Site before purchasing. If in doubt, the Customer may contact customer service at support@mauriziocollection.com or via the other contact channels indicated on the Site before placing an order.
4.7. Should a product sheet not contain safety information deemed necessary by the Customer, the latter is invited to contact the Seller before purchasing. It remains understood that the Seller only markets Products that, according to the available information and the supply chain, can be placed or made available on the market in compliance with the applicable regulations.
4.8. Any recalls, safety notices, or corrective measures relating to the Products will be managed by the Seller according to the applicable regulations and in coordination with manufacturers, importers, distributors, competent authorities, and, where necessary, the affected Customers.
5. PRICES
5.1. All prices of the Products are indicated in Euros, unless otherwise configured by Shopify markets, and include VAT where applicable. Shipping costs, any ancillary costs, applicable taxes and duties are indicated before placing the order, at checkout and/or on the Site’s information pages.
5.2. The Seller reserves the right to change the prices of the Products at any time. Changes do not affect orders already placed by the Customer, for which the price indicated in the order summary remains applicable, except in the case of an obvious and recognizable error.
5.3. In the event of a price reduction announcement, the Seller indicates the previous price pursuant to Art. 17-bis of the Consumer Code, i.e., as a rule, the lowest price applied to the general public of consumers in the thirty days prior to the application of the reduction, without prejudice to the exceptions and specificities provided for by the applicable regulations.
5.4. Any discounts, promotions, sales, temporary campaigns, discount codes, bundles, free gifts, or commercial initiatives are governed by the conditions published from time to time on the Site or communicated to the Customer before use. Unless otherwise indicated, promotions cannot be combined with each other, are not retroactive, and cannot be converted into cash.
5.5. Unless expressly indicated to the Customer before purchase, the prices displayed on the Site are not personalized on the basis of an automated individual decision-making process pursuant to Art. 49(1)(e-bis) of the Consumer Code. Price differences arising from markets, countries, currencies, taxes, shipping costs, promotions, discount codes, or general configurations not based on automated individual personalization remain possible.
6. PURCHASE PROCEDURE
6.1. To purchase a Product, the User selects the Product of interest, any available size, color, variant, and quantity, then adds it to the cart. Adding to the cart does not constitute a reservation of the Product and does not guarantee its availability until the order is concluded and stock is confirmed.
6.2. The cart allows the Customer to verify the selected Products, change quantities and variants, remove them, and view the provisional order total, including applicable taxes and, where already calculable, shipping costs.
6.3. To proceed with the purchase, the Customer accesses the Site’s checkout, managed via the Shopify platform, and enters the required information: contact e-mail and/or phone, order billing data, delivery address, available shipping method, payment method, and any further data requested by the system.
6.4. The Customer may use, if available, fast checkout or account features offered by Shopify or by third parties enabled at checkout, such as, by way of example, Shop Pay, Apple Pay, Google Pay, PayPal, or other tools displayed. Such services are provided according to their respective terms of use, and the Seller is not liable for disruptions attributable to the relevant providers, without prejudice to what is mandatorily provided by law.
6.5. Before placing the order, the Customer must check the order summary and correct any entry errors, verifying Products, sizes, colors, quantities, delivery address, costs, shipping expenses, taxes, estimated delivery times, and payment method.
6.6. By clicking on the final button at checkout, indicated as “Pay now”, “Complete order”, “Confirm purchase” or equivalent wording suitable for highlighting the payment obligation, the Customer sends the Seller a binding purchase proposal for the selected Products and fully accepts these Terms, the Privacy Policy, and other information referred to in the checkout. Receipt of the order proposal by the Site does not, in itself, imply acceptance of the proposal by the Seller, which will take place according to the provisions of Art. 7.
6.7. The Site allows the Customer, before placing the order, to identify and correct entry errors. After submission, any modification requests may be evaluated by the Seller compatibly with the order fulfillment status, but the Seller is not required to modify orders that have already been accepted, prepared, or shipped.
6.8. The order, the applicable Terms, and related communications will be stored by the Seller for the time necessary to execute the contract and for the further terms provided by law. The Customer may access order data via their account, where available, or by requesting it from customer service.
7. CONCLUSION OF THE CONTRACT
7.1. Pursuant to Legislative Decree 9 April 2003, no. 70, the Seller informs the Customer that the sales contract is concluded according to the procedure described in these Terms.
7.2. After the order is placed, the Site or the Shopify platform may display a confirmation page and send the Customer an automatic e-mail confirming receipt of the order proposal, containing the order number, a summary of the selected Products, the price, shipping costs, the chosen payment method, and the data provided by the Customer. This communication exclusively confirms technical receipt of the Customer’s order proposal and does not constitute acceptance of the order proposal by the Seller, nor does it determine the conclusion of the sales contract.
7.3. The submission of the order by the Customer constitutes a binding purchase proposal for the selected Products. The Seller, upon receipt of the order proposal, verifies the actual availability of the Products, the accuracy of the data entered, the regularity of the payment or the relative authorization, the absence of obvious and recognizable errors, the absence of anomalous orders or orders not in compliance with the Site’s commercial policy, and the possibility of delivery to the indicated destination.
7.4. Except as otherwise provided by these Terms for specific payment methods or particular categories of Products, the sales contract shall be deemed concluded only at the moment the Customer receives a subsequent e-mail from the Seller and/or a communication from the Shopify platform in which the Seller confirms acceptance of the order proposal and communicates that the Products are being prepared for shipment or are available for in-store pickup, or, in the case of Products indicated on the Site as available in “Backorder” mode or other equivalent wording, communicates that they are being processed according to the availability and shipping times previously indicated to the Customer. Only the Products indicated in such acceptance communication shall be included in the contract.
7.5. By way of derogation from the previous article 7.4, should the Customer choose payment by advance bank transfer, where available, the sales contract shall be deemed concluded at the moment the Customer receives the communication in which the Seller expressly accepts the order proposal, confirms the availability of the accepted Products, and provides the bank details and instructions for making the payment. The contract shall be deemed concluded exclusively with reference to the Products expressly indicated in such communication. The preparation and shipment of the Products remain subject to the actual credit of the full amount due as provided for in art. 8.
7.6. Except as specifically provided for payment by advance bank transfer, any authorization, debit, accounting, or receipt of payment prior to the acceptance of the order does not, in itself, constitute acceptance of the order proposal by the Seller, with the provisions of this art. 7 remaining in effect. Should the order not be accepted, or be accepted only partially, the Seller will fully refund any sums already paid in relation to the Products not provided, without undue delay and using the same payment method employed by the Customer, unless otherwise agreed and except for what is technically necessary for specific payment methods.
7.7. The Seller may not accept, or may only partially accept, the order proposal in cases of product unavailability, evident and recognizable error in the price or description of the Product, incomplete or inaccurate order data, impossibility of delivery, suspected illicit or unauthorized use of payment instruments, suspected abuse or fraud, violation of these Terms, order intended for resale, or order not in compliance with the Seller’s commercial policy.
7.8. If only some of the ordered Products are unavailable or cannot be provided, the Seller will inform the Customer and may accept the order proposal limited to the available Products, refunding the amounts related to the Products not provided. If the partial fulfillment significantly alters the Customer’s interest in the purchase, the Customer may request the complete cancellation of the order before shipment.
7.9. No contract shall be deemed concluded and no delivery obligation shall arise in the event of an incomplete order, unauthorized payment, rejected payment, failure to receive the minimum data necessary to process the order, or failure of the Seller to accept the order proposal.
8. PAYMENT METHODS
8.1. The Customer may pay the price of the Products, shipping costs, and any other amount due using exclusively the payment methods displayed at checkout at the time of the order. Payment methods may vary based on country, currency, Shopify market, device used, order amount, technical settings, and anti-fraud checks.
8.2. The Site may allow, depending on configuration, payments via Shopify Payments, credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, Klarna, advance bank transfer, cash on delivery, or other local/accelerated methods displayed at checkout. The actual availability of each method depends on the Site’s configuration and the enabled payment providers.
8.3. Without prejudice to the technical management of transactions by Shopify and/or payment service providers, payment institutions, issuers, or banking institutions involved from time to time, the Seller has appointed Sugo S.n.c. di Federico Sacchi e Cristian Antolini, with registered office in Crevalcore (BO), via Giacomo Matteotti 154, Tax Code and VAT No. 03269341206, REA BO-505415, to receive and collect, in the name and on behalf of the Seller, the sums related to purchases made on the Site and, where applicable, to manage the related refund flows. To this end, payment accounts, current accounts, or credit accounts used for the receipt or settlement of sums deriving from transactions made on the Site may be held in the name of Sugo S.n.c. and made available by it or indicated to payment service providers and institutions involved for the crediting of sums due to the Seller. Payment made by the Customer using one of the methods made available at checkout, according to the procedures indicated therein, has full discharging effect towards the Seller for the amount correctly paid, regardless of the name of the account to which the sums are subsequently credited.
8.4. Under no circumstances shall the Customer be charged costs higher than those incurred by the Seller in relation to the specific payment instrument used, it being understood that any costs, commissions, exchange rates, or fees applied by banks, issuers, circuits, or payment providers to the relationship with the Customer remain governed by the relative contracts.
8.5. In the event of payment via instruments offered by third parties, such as digital wallets, buy-now-pay-later solutions, installment payments, or local methods, the Customer may be subject to the contractual terms and checks of the relative provider. Any failure to authorize, suspension, or refusal of payment by the provider is not attributable to the Seller, except as mandatorily provided by law.
8.6. The price is authorized, charged, accounted for, or otherwise committed according to the rules of the chosen payment method and the technical settings of the checkout. Any authorization or debit of payment prior to the acceptance of the order proposal does not, in itself, determine the conclusion of the contract, which remains governed by art. 7. If the payment is not authorized or is unsuccessful, the order proposal cannot be accepted or the order may be canceled.
8.7. Should the order relate to one or more Products available in Backorder mode:
a) the Customer will be informed, before sending the order, that the Product is not immediately available, of the maximum period provided for its preparation and shipment, and of the possibility that the payment may be acquired before the physical preparation of the Product;
b) once the order proposal is accepted according to the provisions of art. 7, the Seller may proceed, even within 24 (twenty-four) hours of receiving the order proposal, to acquire the amount due even if the Product is not yet physically available for shipment;
c) the advance acquisition of payment is carried out due to the times necessary for the procurement and subsequent preparation of the Product and does not modify the shipping deadline communicated to the Customer before sending the order;
d) if, after the acceptance of the proposal and the acquisition of the payment, the Product cannot be provided, the Seller will promptly inform the Customer and will proceed to refund the sums paid in relation to the Product not provided.
8.8. If advance bank transfer is available among the payment methods indicated at checkout and the Customer chooses this method for payment of the order, the following provisions apply:
a) the choice of advance bank transfer entails the Customer’s commitment to pay by bank transfer the total amount relating to the Products for which the order proposal is subsequently accepted by the Seller;
b) after sending the order, the Customer will receive the automatic confirmation of receipt of the order proposal provided for in art. 7.2, which does not constitute acceptance of the proposal nor does it determine the conclusion of the contract;
c) within 24 (twenty-four) working hours of receiving the order proposal, the Seller, having verified the availability of the Products and the possibility of accepting the order, will send the Customer a subsequent e-mail containing the express acceptance of the order proposal, indicating the Products for which it is accepted, as well as the bank details, the order number, and further instructions necessary to make the payment. The sales contract shall be deemed concluded, exclusively with reference to the Products indicated in the aforementioned communication, at the moment the Customer receives this acceptance e-mail;
d) The bank details communicated to the Customer may refer to a current account held by Sugo S.n.c. di Federico Sacchi e Cristian Antolini, appointed by the Seller to receive and collect the relative payments in its name and on its behalf, according to the provisions of art. 8.3. The payment made to the current account indicated in the Seller’s communication will therefore have full discharging effect towards the Customer for the amount actually credited;
e) the Customer must arrange the bank transfer and send the Seller, to the e-mail address indicated in the payment instructions, a copy of the transfer order or other attestation of the completed bank transfer within 24 (twenty-four) hours of receiving the communication containing the bank details;
f) sending the transfer order, the bank receipt, or other attestation of the execution of the bank transfer is not equivalent to the actual payment of the price and does not entail the Seller’s obligation to proceed with the preparation or shipment of the Products, with the actual credit of the full amount due to the current account communicated by the Seller remaining decisive for this purpose;
g) the full amount due must be effectively credited to the current account communicated by the Seller within 2 (two) working days of the bank details being sent to the Customer. Only after verifying the actual credit will the Seller proceed with the preparation and subsequent shipment of the Products, notifying the Customer according to the provisions of these Terms;
h) should the full amount due not be credited within the term referred to in the previous letter g), the Seller may declare the contract terminated due to non-payment, by means of a communication sent to the Customer, with the consequent release of the Products concerned and their return to sale. Should the payment arrive after the termination of the contract, the Seller will return the sums actually received;
i) any failure to transmit the attestation of the bank transfer within the term referred to in the previous letter e) does not prejudice the effectiveness of a payment that is nevertheless fully credited to the current account indicated by the Seller within the term provided for payment;
j) the Seller does not apply surcharges for the use of bank transfer, without prejudice to the possible application of costs or commissions by the banking institutions involved, according to the terms applicable to the relationship between the Customer and their bank.
8.9. In the case of payment on delivery (cash on delivery), where available at checkout, the Customer must pay the amount due to the courier according to the methods indicated before sending the order. Any specific costs for cash on delivery will be indicated at checkout and may not be refundable if they relate to an accessory service already performed, within the limits permitted by law. The conclusion of the contract remains governed by art. 7 and not by the moment of payment to the courier.
8.9. The Seller reserves the right to suspend or disable one or more payment methods, even temporarily, for technical, anti-fraud, organizational, or commercial reasons, without prejudice to orders already concluded and to the rights of the Consumer.
9. DISCOUNT CODES, GIFT CARDS, AND PROMOTIONS
9.1. The Seller may offer discount codes, coupons, promotions, vouchers, gift cards, store credit, or other commercial initiatives according to the terms communicated from time to time on the Site, via e-mail, at checkout, or through other authorized channels.
9.2. Discount codes can be used according to their relative issuance conditions; they may be personal, non-transferable, limited in time, non-cumulative, subject to minimum or maximum order thresholds, excluded for certain brands, categories, Products, sizes, countries, promotional periods, or shipping methods.
9.3. Unless otherwise indicated, discount codes must be entered in the appropriate field at checkout before sending the order. They cannot be applied retroactively to orders already sent or concluded, unless it is a commercial choice of the Seller.
9.4. A discount code or promotional voucher cannot be converted into cash, does not entitle the holder to change, and cannot be used to purchase gift cards, unless otherwise communicated by the Seller.
9.5. The gift card, if made available on the Site, consists of a digital instrument, or a prepaid code, usable to purchase Products on the Site within the value and limits indicated at the time of issuance; it is valid for 12 months from the date of issuance or, if later, from the receipt of the communication containing the code, unless otherwise indicated at the time of purchase.
9.6. The gift card can be used in one or more installments until the credit is exhausted, unless otherwise indicated, or in any case upon its expiration; it is non-rechargeable, does not accrue interest, cannot be converted into cash, and cannot be replaced or refunded in case of theft, loss, unauthorized use, or disclosure of the code to third parties, except as mandatorily provided by law.
9.7. The Customer is responsible for correctly indicating the e-mail address or delivery details of the gift card recipient. The Seller is not liable for the use of the gift card by third parties when this depends on errors by the Customer in indicating the recipient, the sharing of the code, unauthorized access to the mailbox, or factors beyond the Seller’s control.
9.8. In case of exercising the right of withdrawal relating to the purchase of a gift card, a refund is only possible if the gift card has not been used, not even partially. In case of partial use before withdrawal, the Seller may withhold the amount corresponding to the credit already used and refund any residual credit, where due.
9.9. Any store credit, vouchers, or coupons issued as a promotion or as an alternative to a monetary refund are governed by the conditions communicated at the time of issuance. In case of withdrawal or the Consumer’s legal warranty, a refund by means of a voucher or store credit may replace a monetary refund only if the Customer chooses or expressly accepts it.
10. SHIPMENT AND DELIVERY
10.1. Delivery of Products takes place to the address indicated by the Customer at checkout, via couriers, postal operators, or other carriers appointed by the Seller. Costs, methods, and indicative shipping times are indicated at checkout and/or on the information pages of the Site before sending the order.
10.2. Except as otherwise agreed or provided for a different term at checkout or on the product page, the Seller delivers the Products without undue delay and in any case within thirty days of the conclusion of the contract.
10.3. For Products purchased on "Backorder" or with other equivalent wording, preparation and handover to the carrier may take up to 14 (fourteen) business days from the conclusion of the contract, unless a different term is indicated on the relevant product page or, in any case, before the order is sent, it being understood that the Product may be available for shipment even before said deadline. If the same order includes both immediately available Products and Products on Backorder, the Seller may, depending on the availability of the Products and organizational and logistical requirements, proceed via a single shipment or via separate shipments, without, in the latter case, any additional shipping costs being charged to the Customer other than those communicated at the time of the order.
10.4. For Products purchased on "Pre-Order" or with other equivalent wording, the expected times for production, procurement, preparation, and/or delivery will be indicated on the relevant product page and made known to the Customer before the order is sent. Such terms may vary depending on the characteristics of the Product, production or procurement times, and information communicated by the manufacturer or supplier, it being understood that any relevant updates subsequent to the conclusion of the contract will be communicated to the Customer. If the same order includes both immediately available Products and Products on Pre-Order, the Seller may, depending on the availability of the Products and organizational and logistical requirements, proceed via a single shipment or via separate shipments, without, in the latter case, any additional shipping costs being charged to the Customer other than those communicated at the time of the order.
10.5. Delivery times indicated on the Site are reasonable estimates and may vary based on product availability, destination, customs, holidays, peak traffic periods, force majeure, strikes, logistical restrictions, or events not reasonably controllable by the Seller. The Consumer's rights provided by law in the event of failure to deliver within the due terms remain unaffected.
10.6. Upon shipment, the Customer may receive an email indicating the courier and the tracking number, where available. Traceability depends on the services of the appointed carrier and the destination.
10.7. If, among the delivery methods available at checkout, the Customer chooses to collect the Products at a physical store or other collection point indicated by the Seller, the following provisions shall apply:
a) collection is available exclusively for orders paid via the electronic advance payment methods indicated in the checkout and is not available in the case of payment via advance bank transfer, cash on delivery, or any other method that provides for payment subsequent to the submission of the order;
b) within 24 (twenty-four) business hours of receiving the order proposal, the Seller, having verified the availability of the Products and the possibility of accepting the order, shall proceed with the relative preparation and will send the Customer an email confirming the acceptance of the order proposal and informing them that the Products are available for collection. The sales contract shall be deemed concluded upon receipt of said communication, as provided for by art. 7 of these Conditions;
c) the Customer may collect the Products only after having received the communication referred to in the previous letter b) and must collect them within 8 days of receiving said communication, according to the hours and methods indicated by the Seller;
d) at the time of collection, the Seller may ask the Customer to show the order number and a valid identity document; in the event of collection by a person other than the Customer, the Seller may request a proxy and an identity document of the delegated person;
e) should the term referred to in the previous letter c) elapse without the Customer having collected the Products or agreed a different collection time with the Seller, the Seller may declare the contract terminated by means of a communication sent to the Customer, release the Products, and put them back on sale. In such a case, the Seller will reimburse the sums paid by the Customer using the same payment method used for the purchase, unless otherwise agreed with the Customer and without prejudice to anything mandatorily provided by law.
10.8. For shipments outside the European Union, unless otherwise indicated at checkout or in the shipping conditions, the price and shipping costs do not include customs duties, import taxes, customs clearance fees, local taxes, or other costs required by the authorities of the country of destination. Such amounts, which are not always foreseeable in advance by the Seller, remain the responsibility of the recipient Customer.
10.9. The Customer is responsible for the accuracy and completeness of the delivery address and any customs information requested. In the event of non-delivery due to an incorrect address, absent recipient, refusal of delivery, failure to collect, failure to pay duties or taxes, or any other cause attributable to the Customer, the Seller may charge the Customer for the reasonable costs incurred for storage, return, re-shipment, customs duties, or other consequential expenses, to the extent permitted by law.
10.10. The risk of loss or damage to the Products is transferred to the Consumer when the latter, or a third party designated by them other than the carrier, acquires physical possession of the Products. However, if the Customer chooses a carrier not proposed by the Seller, the risk is transferred to the Customer at the moment of delivery of the Product to the carrier chosen by the Customer.
10.11. If, 30 (thirty) days after the shipment has been entrusted to the carrier, the Products have not been delivered to the Customer and, following the checks performed, the carrier is unable to locate the shipment or has declared it lost, the Seller, without prejudice to any further rights recognized to the Consumer by applicable law, will reimburse the sums paid by the Customer for the non-delivered Products. Should the shipment be delivered to the Customer after the refund has been processed, the Customer is required to provide prompt notice to the customer service department at the address support@mauriziocollection.com or via the other contact channels indicated on the Site and to agree with the Seller, alternatively, the return of the Products, which will take place at the Seller's expense and care according to the instructions provided by the latter, or the payment of the relative price.
10.12. Upon delivery, the Customer is invited to check the external condition of the package. In the event of damaged, tampered with, wet, opened, or visibly altered packaging, the Customer is invited to accept with specific reservation indicating the reason, or to refuse the delivery, and to inform the Seller promptly. This recommendation does not limit the Consumer's right of withdrawal or legal guarantee of conformity.
10.13. If the Customer detects tampering, delivery to an unauthorized person, partial loss, or damage not immediately recognizable, they are invited to contact customer service without delay and to keep packaging, labels, photographs, and useful documentation.
11. CONSUMER'S RIGHT OF WITHDRAWAL
11.1. The Consumer Customer has the right to withdraw from the contract concluded with the Seller, without having to provide any reason and without penalty, within fourteen days starting from the day on which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the Products.
11.2. In the case of an order relating to multiple Products delivered separately, the term starts from the day on which the Customer or a third party designated by them, other than the carrier, acquires physical possession of the last Product. In the case of delivery of a Product consisting of multiple lots or pieces, the term starts from the delivery of the last lot or piece.
11.3. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by means of an explicit statement sent before the expiry of the withdrawal period.
11.4. The Customer may exercise the right of withdrawal using the online procedure made available on the Site. If the purchase was made using a Shopify account, the Customer can access their account, consult the section relating to orders placed, select the relevant order, and indicate the Product or Products for which they intend to exercise withdrawal, following the displayed instructions. The procedure allows the Customer to verify the order data and the selected Products and to expressly confirm their decision to withdraw. For purchases made without an account or if the Customer does not intend to use the personal area, the possibility remains to exercise the right of withdrawal by means of any other explicit statement of the decision to withdraw from the contract, including using the Standard Form attached to these Conditions or by sending a communication to the address support@mauriziocollection.com or to the other contact details indicated by the Seller. In this case, the Customer must indicate at least name, contact details, order number, Products for which they intend to withdraw, and email address for confirmation.
11.5. The online withdrawal function is made available for the entire period in which the right can be exercised and allows the Customer to provide or confirm the information necessary to identify the Customer, the order, and the Product or Products for which they intend to withdraw, as well as the electronic address at which to receive the relative confirmation. Before final submission of the request, the Customer must expressly confirm the withdrawal using the "Confirm withdrawal" function or other equivalent and unequivocal wording. Following confirmation, the Seller shall send the Customer, without undue delay, on a durable medium, an acknowledgment of receipt containing the content of the request and the date and time of its transmission. The right of withdrawal is considered exercised in a timely manner if the relevant online declaration is transmitted before the expiry of the withdrawal period.
11.6. Once the withdrawal confirmation functionality has been activated, the Seller shall send the Customer, without undue delay, an acknowledgment of receipt of the withdrawal on a durable medium, including the content of the request, the date and time of its transmission. The right of withdrawal is considered exercised within the term if the declaration is transmitted before the expiry of the withdrawal period.
11.7. The right of withdrawal is excluded in the cases provided for by art. 59 of the Consumer Code, including, by way of example: custom-made or clearly personalized products; sealed products which are not suitable for return for hygienic reasons or related to health protection and which have been opened after delivery; further hypotheses mandatorily provided for by law.
11.8. For intimate apparel, swimwear, or similar items, the right of withdrawal may be exercised only if the Products have been tried on in a manner compatible with normal verification of the nature, characteristics, and functioning of the item, without removal of hygiene protections, seals, or protective labels where present, and without signs of use, washing, alteration, odors, stains, or damage. The application of art. 57 of the Consumer Code regarding the Consumer's liability for the diminution in value of the good remains unaffected.
11.9. The Customer is responsible exclusively for the diminution in value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Products. In the event of excessive handling, the Seller may reduce the refund to an extent corresponding to the diminution in value, providing reasoned communication to the Customer.
11.10. The right of withdrawal does not automatically entitle the Customer to an exchange of size, color, or article. Any commercial exchanges, if offered by the Seller, will be governed by a separate policy and will not limit the legal right of withdrawal.
12. RETURN OF PRODUCTS
12.1. A Customer who exercises withdrawal must return the Products to the Seller without undue delay and in any case within fourteen days from the date on which they communicated their decision to withdraw. The deadline is met if the Customer sends back the Products before the expiry of the fourteen-day period.
12.2. Products must be returned to the address Maurizio Abbigliamento Srl, Via Provinciale Est 18 - 40053 - Valsamoggia, Loc. Bazzano (BO) – Italy or to another address communicated by the Seller in the return instructions. Collection at a physical store is permitted only if provided for and according to the Seller's instructions.
12.3. Unless otherwise indicated by the Seller or in the event of a non-conforming Product, the direct costs of returning the Products in case of withdrawal are borne by the Customer. The Customer is invited to use a traceable and adequately insured shipping method, keeping proof of shipment and delivery.
12.4. Products must be returned intact, clean, complete with tags, labels, accessories, packaging, dust bags, hangers, garment covers, manuals, and every other element received, to the extent that this is compatible with normal verification of the good. The absence or alteration of accessory elements may affect the refund only if it determines a diminution in value of the Product.
12.5. The Seller shall reimburse the Consumer for all payments received for the Products subject to withdrawal, including initial standard delivery costs where due, without undue delay and in any event within fourteen days from the day on which they were informed of the Consumer's decision to withdraw. The Seller may withhold the refund until they have received the Products or until the Consumer has demonstrated that they have sent them back, whichever situation occurs first.
12.6. The refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed to a different method and provided that this does not entail costs for the Customer. The Seller may not replace the monetary refund with vouchers, store credit, or discount codes without the Customer's consent.
12.7. The Seller is not required to reimburse additional costs arising from the Customer's choice of a type of delivery other than the least expensive standard delivery offered by the Seller, nor duties, import taxes, customs fees, bank charges, or other amounts not collected by the Seller, unless otherwise mandatorily provided.
12.8. In the case of an order paid via bank transfer, the refund will be made via transfer to the current account indicated by the Customer. To this end, the Customer must communicate a valid IBAN, in the name of the Customer themselves or otherwise traceable to the person who made the payment, as well as any information reasonably necessary to execute the refund. The Seller is not responsible for delays resulting from the communication of inaccurate, incomplete, or outdated bank details.
12.9. If the Customer does not respect the terms or methods of return, or returns Products that are not intact, used beyond what is necessary, damaged, washed, altered, or lacking essential elements, the Seller may refuse the withdrawal in cases permitted by law or reduce the refund to an extent corresponding to the diminution in value, providing reasoned communication to the Customer.
12.10. In the event of non-acceptance of the return or reduction of the refund, the Customer may request the return of the Product at their own expense within a reasonable term indicated by the Seller. In the absence of feedback, the Seller may retain the Product according to applicable law and the rules of good faith.
13. LEGAL GUARANTEE
13.1. Products sold to Consumer Customers are covered by the legal guarantee of conformity provided for by articles 128 et seq. of the Consumer Code. The Seller is liable to the Consumer for any lack of conformity existing at the time of delivery and which manifests itself within two years of that date, within the limits and according to the conditions provided for by law.
13.2. The action to enforce defects not willfully concealed by the Seller shall, in any case, be time-barred within twenty-six months from the delivery of the goods. The Consumer is not required to report the defect within two months of its discovery, as this provision is no longer consistent with the current regulations.
13.3. A Product is in conformity with the contract when it meets the subjective and objective requirements for conformity provided for by law, including description, type, quantity, quality, functionality, compatibility, interoperability, suitability for usual purposes, presence of accessories and instructions, as well as the usual quality and characteristics of goods of the same type that the Consumer can reasonably expect.
13.4. In the event of a lack of conformity, the Consumer is entitled to the restoration of conformity by means of repair or replacement, free of charge, unless the chosen remedy is impossible or imposes on the Seller costs that are disproportionate compared to the other remedy. In cases provided for by law, the Consumer may obtain a proportional reduction in the price or termination of the contract.
13.5. The Consumer who identifies a lack of conformity is invited to contact customer service promptly at the address support@mauriziocollection.com or via the other contact channels indicated on the Site, describing the defect and attaching, where useful, photographs, order number, proof of purchase, and any element necessary for evaluation.
13.6. Upon receipt of the report, the Seller will provide instructions for checking the Product and, if necessary, for its return. In the case of a Product that is actually non-conforming, the costs necessary to make the goods conform, including shipping, transport, labor, and material costs, shall be borne by the Seller within the limits provided for by law.
13.7. The Seller may request photographic evidence or preliminary information before authorizing the return of the Product, provided that this does not make the exercise of the Consumer's rights excessively burdensome or impossible.
13.8. Excluded from the legal guarantee are defects resulting from improper use, negligence, normal wear and tear, failure to follow washing, care, or maintenance instructions, unauthorized interventions, accidental damage caused by the Customer or third parties, as well as natural or intentional characteristics of the material or workmanship correctly described at the time of purchase.
13.9. If, following verification, the claimed defect does not exist or is attributable to the Customer or non-conforming use of the Product, the Seller will notify the Customer of the outcome of the verification and the methods for returning the Product. In such a case, the reasonable costs incurred may be charged to the Customer, within the limits permitted by law and subject to prior notification.
13.10. For Customers who do not qualify as Consumers, where the order is exceptionally accepted by the Seller, the guarantees provided for by the Civil Code, including articles 1490 et seq., apply, unless otherwise agreed in writing. The non-consumer buyer must report defects within the legal time limits.
14. EXCHANGES AND RETURNS
14.1. The Seller is not obligated to offer exchanges of size, color, model, or item beyond what is provided for by law regarding withdrawal and the legal guarantee. Any commercial exchanges will be possible only if expressly provided for on the ‘Returns and exchanges’ page or in another policy on the Site.
14.2. If the Seller intends to offer commercial exchanges, the relevant policy must indicate terms, conditions, costs, stock availability, operational procedures, any exclusions, and the relationship with the legal right of withdrawal. In the absence of an express policy, the exercise of the right of withdrawal entitles the customer to a refund according to law, but not to an automatic exchange of the Product.
14.3. Any commercial policy more favorable to the Customer does not limit or replace the mandatory rights of the Consumer provided for by the Consumer Code.
15. CUSTOMER SERVICE
15.1. The Customer may contact the Seller for information regarding Products, orders, payments, shipments, returns, withdrawal, and the legal guarantee by writing to support@mauriziocollection.com or via the other contact channels indicated on the Site or by using the additional channels indicated on the Site.
15.2. The Seller will respond to complaints with diligence and within a reasonable time, taking into account the complexity of the request, the need to acquire information from couriers, payment providers, warehouses, physical stores, manufacturers, or distributors, and any mandatory applicable deadlines.
15.3. Communications sent by the Seller to the email address provided by the Customer at checkout are considered validly made, unless the error is attributable to the Seller. The Customer is also required to check spam, promotional, or junk folders.
16. PROCESSING OF PERSONAL DATA
16.1. The personal data of Users and Customers are processed according to what is indicated in the Privacy Policy available on the Site, issued pursuant to Regulation (EU) 2016/679, Legislative Decree 196/2003 as amended, and applicable legislation.
16.2. The use of Shopify, payment providers, couriers, anti-fraud tools, communication services, return apps, analytics tools, marketing automation, and other technical integrations may involve the processing of personal data by third parties, according to the privacy roles and notices indicated in the Privacy Policy.
16.3. For information on the processing of personal data and on the exercise of privacy rights, the Customer can consult the Privacy Policy or contact the Seller at the addresses indicated therein.
17. LIMITATION OF LIABILITY
17.1. Nothing in these Conditions limits or excludes the mandatory rights of the Consumer provided for by the Consumer Code, product safety regulations, personal data protection regulations, or other applicable mandatory provisions.
17.2. The Seller is not liable for delays or non-performance due to force majeure or events not reasonably controllable, such as natural disasters, fires, floods, epidemics, acts of authority, strikes, interruptions of logistical, customs, energy, or communication services, generalized malfunctions of networks, platforms, payment systems, or couriers, without prejudice to the protection of the Consumer in the event of non-delivery or supervening impossibility.
17.3. The Seller is not liable for inefficiencies, content, contractual conditions, or processing of personal data attributable to sites, platforms, payment providers, wallets, social networks, authentication systems, or third-party services not directly controlled by the Seller, except as mandatorily provided by law.
18. APPLICABLE LAW AND JURISDICTION
18.1. These Conditions and the contracts concluded through the Site are governed by Italian law, without prejudice to the application of mandatory consumer protection regulations possibly provided for by the law of the country of the Consumer’s habitual residence.
18.2. For any dispute concerning the interpretation, execution, or termination of these Conditions or the contracts concluded through the Site with Consumer Customers, the court of the place of residence or domicile of the Consumer shall have jurisdiction, if located in the territory of a European Union Member State, unless otherwise mandatorily provided.
18.3. For disputes with non-Consumer Customers, where the order is exceptionally accepted, the Court of Bologna shall have exclusive jurisdiction, unless otherwise mandatorily provided.
18.4. The Consumer may have recourse to alternative dispute resolution (ADR) bodies for consumer matters, where applicable, according to the relevant legislation. Except for legal obligations or the Seller's voluntary participation, the Seller is not required to participate in ADR procedures and will evaluate any participation on a case-by-case basis.
19. MODIFICATION OF THE CONDITIONS
19.4. The Seller may modify these Conditions at any time. The modifications are effective from the date of publication on the Site and apply to orders sent after such publication.
19.5. Orders already sent before the modification remain governed by the Conditions in force at the time the order was sent, unless the modification is imposed by mandatory rules applicable also to ongoing relationships or is more favorable to the Customer and accepted by the Seller.
