Refund policy
Our 14-day return policy provides that, after receiving an item, you have 14 days to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, must not have been worn or used, must have all original tags attached and be in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@mauriziocollection.com. Returns must be sent to the following address: Maurizio Collection Srl, Via Gandolfi, 6, 40053 Valsamoggia, Loc. Bazzano (BO) - Italy.
If the return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
If you have any questions about returns, you can contact us at any time at info@mauriziocollection.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. This will allow us to assess the issue and ensure that we can resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care goods (for example beauty products). In addition, we do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or doubts regarding a specific item, please do not hesitate to contact us.
Exchanges
The quickest way to ensure that you receive the item you want is to return the item you have received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all original tags attached and be in its original packaging. You will also need the receipt or proof of purchase.
Refunds
As soon as we have received and inspected your return, we will notify you to inform you whether the refund has been approved or not. If approved, you will automatically be refunded via your original payment method within 10 business days. It may take some time before your bank or credit card provider processes and posts the refund.
If more than 15 business days have passed since the return was approved and you have not received your refund, please contact us at info@mauriziocollectionstore.com.
